FAQs

Got questions? We’ve got answers.

This page covers the most common topics our customers ask about. If you don’t find what you’re looking for, feel free to reach out. We're here to help.

Customer service

How can I contact you?

You can send an email to info@lumiluxy.com. We'll answer within 24 hours.

How can I change or cancel my order?

Send an email to info@lumiluxy.com as soon as possible. Remember to include your order number in your message, so that we can help you out immediately. 

Please note that these requests are managed by our staff. If you'd like to ask for a cancellation, change or refund, please keep in mind that we require some conditions. Visit our refund policies page to learn more.

I didn't receive a confirmation email. What now?

First of all, try looking in your unwanted advertising or spam inbox. If you still can't find the email there, you can contact us at info@lumiluxy.com and we'll be happy to re-send your confirmation message.

Shipments

What Countries or Regions do you ship to?

We offer worldwide free shipping. We have warehouses around the world to make shippings faster.

Do I have to pay shipping costs?

Nope! The shipping cost is on us.

How long does the shipment take?

Visit our Shipment page to find out the extimated shipping time to your location.

Can I track my order?

Of course! After processing your order, we will send you an email containing your tracking code and a link to see the real-time status of your package. 

If you cannot find your tracking code, you can contact us at info@lumiluxy.com.

I didn't receive my tracking information. What now?

First of all, try looking in your unwanted advertising or spam inbox. If you still can't find the email there, you can contact us at info@lumiluxy.com and we'll send your confirmation message.

Why might the batteries not be included in my package?

In some regions, the batteries for the remote control may not be included in the box due to safety restrictions imposed by courier services and customs regulations. These regulations sometimes require the removal of batteries from packages during the shipping or customs process.

However, you can easily use standard AAA batteries (or the type indicated in the product manual), which are widely available in most supermarkets and electronic stores. This ensures you can still enjoy your Lumiluxy lamp without any inconvenience.

Payments

How can I pay?

You can pay with a prepaid, debt or credit card or with ApplePay, GooglePay and PayPal. 

All payments are completed in a 100% SSL-secured payment environment.

Is VAT included in the price?

Yes, all costs - VAT included - are already incorporated in the price you see on the website.

Didn’t find your answer?

  • Customer service

    Reach out anytime — our team is here 24/7.

  • USA Free Shipping

    7/10 day delivery, zero cost — with tracking included

  • Secure payment

    Your payment information is processed securely

1 3